Terms of service

Terms & Conditions

Last Updated: September 12, 2026

Welcome to Wardrobe by Zaib. These Terms & Conditions govern your use of our website, online store, products and services.

By accessing or using our website at https://wardrobebyzaib.com/, placing an order, or purchasing our products, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree with these terms, please do not use our website or place an order.

Wardrobe by Zaib operates this online store using Shopify, which provides the technology that enables us to offer our products and services online.

1. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a purchase agreement.

You agree to use our website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

Use our website for any unlawful or fraudulent purpose.
Attempt to interfere with the operation or security of our website.
Upload or transmit viruses, malware or other harmful code.
Attempt to gain unauthorized access to our website, systems or customer information.
Copy, reproduce or misuse our website content without permission.
Use automated tools, bots or scraping methods to collect information from our website without our written permission.

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

2. Products and Product Information

We make every reasonable effort to ensure that product descriptions, photographs, colors, sizes and other information displayed on our website are accurate.

However, actual product colors may appear slightly different depending on your device, screen settings, lighting and other factors.

Product photographs may also include styling, accessories or presentation elements that are not included with the product unless specifically mentioned in the product description.

We reserve the right to:

Update product information.
Change product prices.
Modify product descriptions.
Discontinue products.
Limit product quantities.
Correct errors or inaccuracies.

Product availability may change without prior notice.

3. Sizes and Measurements

Customers are responsible for selecting the appropriate size before placing an order.

Please carefully review the size chart and measurements provided on the relevant product page.

Measurements may have a small variation due to manual measurement or manufacturing processes.

If you are unsure about a size, please contact us before placing your order.

4. Placing an Order

When you place an order through our website, you are requesting to purchase the selected products.

After placing an order, you may receive an order confirmation through the contact information you provided.

An order is considered confirmed once Wardrobe by Zaib has accepted and processed the order.

We reserve the right to cancel or refuse an order in certain circumstances, including:

Product availability issues.
Incorrect or incomplete customer information.
Pricing or product information errors.
Suspected fraudulent or unauthorized transactions.
Repeated failed delivery attempts.
Any other reasonable circumstances that may prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund according to the circumstances.

5. Customer Information

When placing an order, you agree to provide accurate and complete information, including:

Full name
Phone number
Email address
Delivery address
City
Product and size information
Any other information required to process your order

You are responsible for ensuring that your delivery information is correct.

Wardrobe by Zaib is not responsible for delivery problems caused by incorrect, incomplete or outdated information provided by the customer.

6. Cash on Delivery (COD)

Where Cash on Delivery is available, payment must be made to the delivery representative at the time of delivery.

Customers are expected to accept and pay for confirmed COD orders.

If a customer repeatedly places orders and refuses to accept deliveries without a valid reason, Wardrobe by Zaib reserves the right to restrict or refuse future COD orders from that customer.

7. Prices and Promotions

All product prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change at any time without prior notice.

The price applicable to your order will generally be the price displayed at the time the order is placed.

We may offer discounts, promotional campaigns, sales or special offers from time to time.

Promotional offers may have additional conditions, expiry dates, product exclusions or limited availability.

Wardrobe by Zaib reserves the right to modify or end a promotion at any time, subject to applicable requirements.

8. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated delivery timeframe communicated to customers.

Delivery times are estimates and may vary depending on:

Delivery location
Courier availability
Weather conditions
Public holidays
Unexpected operational delays
Incorrect customer information
Circumstances beyond our reasonable control

Once an order has been handed over to the courier, delivery is subject to the courier's delivery process.

If your order is delayed, please contact us so that we can assist you in checking the delivery status.

9. Delivery Attempts and Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address and reachable phone number.

If a customer is unavailable during delivery or provides incorrect delivery information, additional delivery attempts or charges may apply depending on the courier and circumstances.

Repeated failed delivery attempts may result in cancellation of the order.

For COD orders, customers should ensure that someone is available to receive and pay for the order.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can be made through:

Phone / WhatsApp: 0309-8284706
Email: wardrobebyzaib@gmail.com

We will try to accommodate cancellation requests made before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the order may need to follow our Return & Refund Policy.

11. Returns and Exchanges

Our products are eligible for returns or exchanges only according to our Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

Our Return & Refund Policy explains:

Return eligibility
Return timeframe
Exchange conditions
Damaged or incorrect items
Non-returnable items
Refund processing
Return shipping responsibilities

Return & Refund Policy:
[INSERT YOUR RETURN & REFUND POLICY LINK]

12. Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective or different from the product you ordered, please contact us as soon as possible.

For damaged, defective or incorrect products, we may request clear photographs or videos of the item and packaging to help us investigate the issue.

Where the issue is confirmed to be our responsibility, we will provide an appropriate solution in accordance with our Return & Refund Policy.

13. Intellectual Property

All content available on the Wardrobe by Zaib website, including but not limited to:

Brand name
Logo
Product photographs
Model photographs
Graphics
Website design
Text
Product descriptions
Banners
Videos
Marketing materials
Social media content

is owned by or used with permission by Wardrobe by Zaib or the relevant rights holder.

You may not copy, reproduce, modify, distribute, sell, publish or commercially use our content without prior written permission.

Unauthorized use of our brand name, logo, photographs or other intellectual property is not permitted.

14. Customer Reviews and Feedback

If you submit a review, comment, photograph, testimonial, suggestion or other feedback to Wardrobe by Zaib, you confirm that you have the right to provide that content.

By submitting feedback, you give Wardrobe by Zaib permission to use, reproduce, display and publish that feedback for purposes such as improving our services, marketing and promoting our products.

We may remove or refuse to publish content that we consider inappropriate, misleading, offensive, unlawful or unrelated to our products or services.

We do not guarantee that every submitted review or feedback will be published.

15. Third-Party Services and Links

Our website may use third-party services, applications, payment providers, courier services, social media platforms or other external services.

We are not responsible for the content, policies, security or practices of third-party websites or services that are outside our control.

If you access a third-party website through a link on our website, you do so at your own discretion.

You should review the relevant third party's terms and privacy policy before using its services.

16. Shopify

Wardrobe by Zaib uses Shopify to operate and host our online store.

Shopify provides the technology and infrastructure that enables us to sell products and provide online shopping services.

However, your purchase transaction is directly between you and Wardrobe by Zaib.

Shopify is not the seller of Wardrobe by Zaib products and is not responsible for the products we sell, our delivery services, returns, exchanges or customer service.

Certain information submitted through our website may be processed by Shopify and other service providers as necessary to operate our store.

For more information, please review our Privacy Policy.

17. Privacy and Personal Information

Your privacy is important to us.

When you place an order or interact with our website, we may collect information such as your name, phone number, email address, delivery address, order information and other information necessary to provide our services.

We use this information to:

Process and deliver orders.
Communicate with customers.
Provide customer support.
Process payments where applicable.
Improve our website and services.
Prevent fraud and misuse.
Send marketing communications where permitted.

For more information about how we collect, use and protect personal information, please review our Privacy Policy.

Privacy Policy:
[INSERT YOUR PRIVACY POLICY LINK]

18. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted or completely error-free.

The website may occasionally be unavailable due to:

Maintenance
Technical issues
Server problems
Internet or network issues
Updates
Security issues
Circumstances beyond our control

We may modify, suspend or discontinue any part of the website or its features when necessary.

19. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, incorrect prices, inaccurate product information, availability errors or other mistakes.

We reserve the right to correct such errors and update information at any time.

If an order has been placed based on an obvious pricing or information error, we may contact the customer to explain the situation and, where appropriate, cancel the order.

If payment has already been received for an order that is cancelled due to an error, we will arrange an appropriate refund.

20. Prohibited Activities

You agree not to use our website to:

Commit fraud.
Provide false information.
Impersonate another person.
Harass or abuse our staff or customers.
Upload malicious software.
Attempt unauthorized access to our systems.
Copy or scrape our website content without permission.
Collect personal information of other customers.
Interfere with website security.
Use our website for any unlawful purpose.
Resell or commercially exploit our website content without permission.

We reserve the right to take appropriate action where prohibited activity is identified.

21. Disclaimer

We make reasonable efforts to provide accurate product and website information.

However, we do not guarantee that all information on the website will always be complete, accurate, current or error-free.

Product appearance, colors and measurements may vary slightly due to photography, lighting, manufacturing processes and device or screen settings.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

22. Limitation of Liability

To the extent permitted by applicable law, Wardrobe by Zaib will not be responsible for losses or damages resulting from circumstances outside our reasonable control, including website interruptions, courier delays, natural events, technical problems or incorrect information supplied by customers.

We will, however, continue to address genuine product, order and customer service issues in accordance with our applicable policies.

Nothing in these Terms limits any liability or customer rights that cannot legally be limited or excluded.

23. Events Beyond Our Control

Wardrobe by Zaib will not be responsible for delays or failure to perform its obligations when caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Government restrictions
Public emergencies
Strikes
Transportation disruptions
Courier disruptions
Internet or technical failures
Other events beyond our reasonable control

We will make reasonable efforts to resume normal services as soon as possible.

24. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

The updated version will be posted on this page with the revised "Last Updated" date.

You should review this page periodically to remain informed about our current Terms.

Your continued use of our website after changes are posted means that you acknowledge the updated Terms, subject to applicable law.

25. Governing Law

These Terms & Conditions shall be governed by the applicable laws of Pakistan.

Any disputes relating to these Terms or your use of our website will be subject to the jurisdiction of the appropriate courts in Pakistan, subject to applicable law.