Refund policy

Return & Refund Policy

At Wardrobe by Zaib, we want you to be happy with your purchase. If you receive an item that is damaged, defective, or incorrect, we are here to help.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return, the item must:

Be unused and unworn.
Be in the same condition in which you received it.
Have all original tags attached.
Be returned in its original packaging.
Include your order details or proof of purchase.

Items that have been worn, washed, altered, damaged, or returned without their original tags may not be accepted.

How to Request a Return

To request a return, please contact us at:

Email: wardrobebyzaib@gmail.com
Phone / WhatsApp: 0309-8284706

Please provide your order number, name, and a clear description of the reason for the return. For damaged or incorrect items, please also provide clear photos or videos of the item.

Please do not send an item back before contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive:

A damaged item
A defective item
The wrong product
The wrong size or item due to an error on our part

please contact us within 48 hours of delivery so we can review the issue and provide an appropriate solution.

Depending on the situation, we may offer a replacement, exchange, or refund.

Change of Mind / Size Issues

If you ordered the wrong size or simply changed your mind, the item may be eligible for return only if it meets our return conditions.

Return shipping costs for change-of-mind or size-related returns may be the customer's responsibility.

We recommend checking the size measurements carefully before placing your order.

Non-Returnable Items

The following items are not eligible for return:

Items that have been worn or washed.
Items without original tags.
Items that have been altered or damaged after delivery.
Items returned after the applicable return period.
Sale or clearance items, unless the item was received damaged, defective, or incorrect.

Exchanges

If you need a different size, please contact us within 7 days of receiving your order.

Exchanges are subject to product availability. If the requested size or item is unavailable, we may offer another suitable solution.

Return Shipping

If the return is due to receiving a damaged, defective, or incorrect item caused by Wardrobe by Zaib, we will assist with the return process.

For returns due to a change of mind, incorrect size selection, or other customer-related reasons, the return shipping cost may be the responsibility of the customer.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, the refund will be processed using the applicable payment method.

For Cash on Delivery (COD) orders, we may request your bank account or other appropriate payment details to process the refund.

Please allow 5–10 business days for the refund to be processed after approval. The time required for the amount to appear in your account may vary depending on your bank or payment provider.