Shipping policy

Shipping Policy

Last Updated: September 12, 2026

Thank you for shopping with Wardrobe by Zaib. We aim to process and deliver your order safely and efficiently.

This Shipping Policy explains how orders are processed, shipped and delivered when you shop through our website.

1. Shipping Availability

We currently offer delivery within Pakistan.

Delivery availability may vary depending on the customer's location and courier service coverage.

If your area is not serviceable by our courier partners, we will contact you to discuss the available options.

2. Order Processing Time

Orders are generally processed within 1–2 business days after the order is confirmed.

During sales, promotions, public holidays or periods of unusually high order volume, processing may take longer.

Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided with your order.

3. Delivery Time

Estimated delivery time within Pakistan is generally:

3–5 business days

Delivery times may vary depending on:

Your delivery location
Courier service availability
Weather conditions
Public holidays
High order volumes
Unexpected operational delays
Circumstances beyond our reasonable control

The estimated delivery time is not a guaranteed delivery date.

Remote or less accessible areas may require additional delivery time.

4. Shipping Charges

Shipping charges are displayed at checkout before you complete your order.

Shipping charges may vary depending on:

Delivery location
Order size or weight
Promotional offers
Current courier rates

If we offer free shipping during a promotion, the terms of that promotion will apply.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders within Pakistan.

If you select COD, payment must be made to the courier representative when your order is delivered.

Please make sure that you or an authorized person is available to receive the order and make the required payment.

6. Order Confirmation

After placing your order, we may contact you through phone, WhatsApp, SMS or email to confirm your order and delivery details.

For COD orders, we may require order confirmation before dispatch.

If we are unable to confirm an order or verify the provided information, the order may be delayed or cancelled.

7. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information.

Please carefully check your:

Full name
Phone number
House/Flat number
Street/Road
Area
City
Any other relevant delivery instructions

Wardrobe by Zaib is not responsible for delivery issues caused by incorrect, incomplete or outdated information provided by the customer.

8. Failed Delivery Attempts

If the courier is unable to deliver your order because:

Nobody is available to receive it
The customer does not answer the phone
The delivery address is incorrect or incomplete
The customer refuses to accept the parcel
The customer requests repeated delivery attempts

the courier may make additional attempts according to its delivery procedures.

If an order is returned to us because of failed delivery attempts or refusal to accept a COD order, additional shipping charges may apply to any subsequent shipment.

Repeated refusal of COD orders may result in restrictions on future COD orders.

9. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may sometimes occur.

Possible causes include:

Courier delays
Weather conditions
Public holidays
High order volumes
Road closures
Natural disasters
Government restrictions
Technical or operational issues
Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us and we will assist you in checking its status.

10. Tracking Your Order

Where tracking information is available, we may provide the tracking number through the contact information associated with your order.

You can use the tracking information provided by the courier to check the status of your shipment.

Please note that tracking information is provided by the courier and may take some time to update after dispatch.

11. Damaged or Opened Parcels

If you receive a parcel that appears significantly damaged, opened or tampered with, please contact us as soon as possible.

Where possible, take clear photographs or a video of:

The outer packaging
Shipping label
Any visible damage
The product inside the parcel

This information may help us investigate the issue with the courier.

For damaged, defective or incorrect products, please also refer to our Return & Refund Policy.

12. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your package, please contact us as soon as possible.

Please provide your order number along with clear photographs or videos of the package and products received.

We will review the issue and, where the mistake is confirmed to be on our side, provide an appropriate solution.

13. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If you no longer want an order after dispatch, please contact us immediately.

Depending on the circumstances, the order may need to be handled according to our Return & Refund Policy.

14. International Shipping

At this time, Wardrobe by Zaib does not guarantee international shipping availability.

If international shipping becomes available in the future, the applicable shipping charges, delivery times, customs duties and other conditions will be communicated before the order is placed.